Promoter

88%

Passive

36%

Detractor

14%

Real customers. Real reviews.

NPS® is a unique review system that collects customer feedback on food venues across the UK and calculates an overall performance score for each business.

It’s a refreshing alternative to damaging written reviews or misleading ‘five star’ rating systems of the past.

Get Tasty uses NPS® reviews to fairly evaluate responses from real customers, protecting your business reputation and highlighting your best promoters.

 

Actionable feedback

Closed, multiple-choice review questions ensure that customer feedback is fair and useful. Responses help to build a picture of your business performance across food, facilities and service, helpfully pinpointing any areas for improvement.

Reputation management

Get Tasty displays your average NPS® score across the platform, meaning that you won't be punished for receiving a 'bad' review. This protects your business reputation and helps to promote your business to customers.

Private response

When leaving reviews, customers also have the option to submit private feedback that won't appear publicly. This gives you the chance to privately resolve any issues with customers - or praise your superstar staff!

Guestlist mapping

Every customer who visits your venue can be found in your guestlist. NPS® reviews are mapped to this guestlist, allowing you to analyse the customer journey and retarget any customers who didn't leave a review.

Reporting tools

Measure business performance against your competitors in our free reporting suite. You can track everything from conversion rate to customer score, right down to the specific dishes ordered on the day of review.

Verified responses

Verified or checked-in reviews can only be left by genuine Get Tasty users who have visited your venue recently. They have a greater impact on your overall NPS® score and eradicate fake reviews from your competitors.

Promoters

Positive reviews help you to boost your NPS® score and identify which customers are your business champions. You can then target your promoters to help increase customer loyalty and spread brand awareness.

Incentivised reviews

You also have the opportunity to incentivise reviews with tailored rewards. This helps to increase the number of reviews you collect, in exchange for special offers, discounts or freebies that also boost customer loyalty.

Ready to review your business profile?

Get Tasty’s smart AI software targets 1000s of matched customers for your business, every day.

Now imagine how many customers we could deliver to you with a fully optimised profile… it’s a no brainer!

Don’t miss out. Complete your business profile and start collecting verified customer review feedback.